Refund Policy for Neau Tropics Mushroom Chocolates

 

At Neau Tropics Mushroom Chocolate, we are committed to ensuring our customers are completely satisfied with their purchase of our nootropic mushroom chocolates. We understand that sometimes products may not meet your expectations, and we want to make the return process as smooth and hassle-free as possible. Below is our comprehensive refund policy:

1. Eligibility for Refunds

To be eligible for a refund, customers must meet the following criteria:

  • The request for a refund must be made within 15 days of the original purchase date.
  • The product must be unused and in its original packaging.
  • Proof of purchase (receipt or order confirmation) must be provided.

2. How to Request a Refund

If you wish to request a refund, please follow these steps:

  1. Contact our customer service team at Contact Us Page with your order number and reason for the return.
  2. Our team will review your request and provide you with instructions on how to return the product.
  3. Please ensure that the product is securely packaged to prevent damage during transit.

3. Return Shipping Costs

Customers are responsible for covering the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product). In such cases, we will provide a prepaid shipping label.

4. Processing Time for Refunds

Once we receive your returned product, we will inspect it to ensure it meets our eligibility criteria. If approved, your refund will be processed within 3  business days, and a credit will automatically be applied to your original payment method.

5. Non-Refundable Items

Please note that certain items may not be eligible for refunds, including:

  • Products that have been opened or used.
  • Gift cards or promotional items.

6. Customer Satisfaction Guarantee

We value our customers’ satisfaction above all else. If you have any concerns about your purchase or experience with our products, please reach out to us directly at Contact Us Page before initiating a return. We are here to help!

Thank you for choosing Neau Tropics Mushroom Chocolate. We appreciate your business and look forward to serving you again!